FAQ
How do I place an order?
We kindly ask you to send all order requests via email to export@hamm.com.tr
Which payment methods does Ham:m offer?
We kindly ask you to settle the invoice with a bank transfer. The bank info will be shared when you want to complete your order.
Do you ship overseas?
Yes, we ship all over the world. Shipping + customs costs will be calculated and will be added at checkout.
What is the B2B on your side?
We are looking for new partners globally, which means that you can be our reseller, branch, corner, or it can be many examples. We are looking for further business opportunities and are open to collaborations. You may contact us for more.
What kind of shipping do you prefer?
Mostly we are applying, EXW or FOB. Also according to requests, we can do CFR and DAP
How much are freight charges?
It depends on where you want. We have many partners to help you with logistics.
Do you have any experience with exporting?
We have done many countries before, such as the USA, UK, Germany, France, Switzerland, the Middle East, and many more.
Do you have any branches abroad?
We used to have it in Den Haag. We are ready to open new opportunities... Also, we have upcoming news soon.
What is the lead time for production?
Our production period takes approximately 8 weeks overall.
Do you have ready products?
Yes, we have a few. You need to check with the sales team. Mostly we prefer to produce new products, according to requests. Dimension, color, and material types, are changeable factors.
What are the upholstery options?
We have many options. You may request to reach our digital library.
Do you have a minimum order quantity of the products?
We don't have any limit for ordering.
Are you able to customize the products?
We have many options for the current collections, also we are open the R&D as much as we can for creating new designs.
What is the capacity of your production?
Every year we produce thousands of products. We have a strong production team and our method is, merging with traditional & industrial together. According to the request, we will reach our limits.
Where do your materials come from?
Most of them are domestic and come from Anatolia. Especially wood is our main material, and we use Turkish oak & walnut. Some of the marbles come from Italy and India, and half of them are Turkish.
What is Ham:m Plus?
Ham:m plus is our complimentary design service. We have a huge design team on our own. In our country, we are a registered design center by the government. In our stores, only designers are communicating with our potential customers.
Where is your base?
Our HQ and production is in İstanbul, Turkey.
Have you ever been to other countries?
We did many projects in Europe, the USA, and the Middle East. Also, we participated in international fairs in Paris, Frankfurt, and İstanbul many times.
What is your relationship with designers/architectural offices?
We are a design company and come from that field. We know the exact needs of the field and always trying to be a partner in the solutions.
What is your relationship with the creative industry?
We love design, art, and any kind of creative-related business In our ecosystem, we are always supporting and collaborating with the creative and talented people community. In our stores, you may find a lot of design/art pieces such as paintings, ceramic items, objects, etc.